TERMS OF USE

Please read these Terms of Use (the “Agreement“) carefully. Your use of the VANDERLOC Online Properties (as  defined below) constitutes your consent to this Agreement. 

This Agreement is between you and VANDERLOC (“we”) concerning your use of (including any access to) the  websites currently located at https://vanderloc.com. any other websites that we own and control and which  contain a link to this Agreement (together with any materials and services available therein, and successor site(s)  thereto, the “Sites“). The Sites and Apps are referred to collectively in this Agreement as the “Vanderloc Online Products“. 

This Agreement hereby incorporates by this reference any additional terms and conditions posted by Vanderloc through Vanderloc Online Products, or otherwise made available to you by Vanderloc. Your use of the Vanderloc Online Products is governed by this Agreement regardless of how you access the Vanderloc Online Products,  including through the Internet, through Wireless Access Protocol (commonly referred to as “WAP“), through a  mobile network or otherwise. 

BY USING THE VANDERLOC ONLINE PRODUCTS, YOU AFFIRM THAT YOU ARE OF LEGAL AGE TO ENTER  INTO THIS AGREEMENT. IF YOU ARE USING THE VANDERLOC ONLINE PRODUCTS ON BEHALF OF A  COMPANY OR OTHER ORGANIZATION, THEN YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF  OF YOURSELF AND SUCH ORGANIZATION, AND YOU REPRESENT THAT YOU HAVE THE LEGAL  AUTHORITY TO BIND SUCH ORGANIZATION TO THIS AGREEMENT. 

THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH  IN SECTION 18 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE  DISPUTES, RATHER THAN JURY TRIALS OR ANY OTHER COURT PROCEEDINGS, OR CLASS ACTIONS OF  ANY KIND. 

1. Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Vanderloc Online Products. Any such changes will become effective on the “Last Updated” date indicated above and such changes will not apply to any dispute between you and us  arising prior to such date on which the revised Agreement incorporating such changes became effective, or  otherwise notified you of such changes. 

Your use of the Vanderloc Online Products following any changes to this Agreement will constitute your acceptance  of such changes. The “Last Updated” legend above indicates when this Agreement was last changed. We may, at  any time and without liability, modify or discontinue all or part of the Vanderloc Online Products (including access  via any third-party links); charge, modify or waive any fees required to use the Vanderloc Online Products; or offer  opportunities to some or all users. 

2. Important Note to New Jersey Consumers. If you are a consumer residing in New Jersey, the following provisions of this Terms of Use do not apply to you (and do not limit any rights that you may have) to the extent that they are unenforceable under New Jersey law: (a) in Section 15 below, the disclaimer of liability for any indirect,  incidental, consequential, special, exemplary or punitive damages of any kind (for example, to the extent  unenforceable under the New Jersey Punitive Damages Act, New Jersey Products Liability Act, New Jersey  Uniform Commercial Code and New Jersey Consumer Fraud Act; (b) in Section 15 below, the limitation on liability  for lost profits or loss or misuse of any data (for example, to the extent unenforceable under the New Jersey Identity  Theft Protection Act and New Jersey Consumer Fraud Act); (c) in Section 15 below, application of the limitations of  liability to the recovery of damages that arise under contract and tort, including negligence, strict liability or any  other theory (for example, to the extent such damages are recoverable by a consumer under New Jersey law,  including the New Jersey Products Liability Act; (d) in Section 16 below, the requirement that you indemnify  Vanderloc (for example, to the extent the scope of such indemnity is prohibited under New Jersey law); and (e) in  Section 18 below, the New York governing law provision (for example, to the extent that your rights as a consumer  residing in New Jersey are required to be governed by New Jersey law). 

3. Information Submitted Through the Vanderloc Online Products. Your submission of information through the  Vanderloc Online Products is governed by Vanderloc’s Privacy Policy, located on the Privacy Policy tab (the  “Privacy Policy“). You represent and warrant that any information you provide in connection with the Vanderloc  Online Products is and will remain accurate and complete, and that you will maintain and update such information  as needed.

4. Jurisdictional Issues. The Vanderloc Online Products are controlled or operated (or both) from the United States, and are not intended to subject Vanderloc to any non-U.S. jurisdiction or law. The Vanderloc Online Products may not be appropriate or available for use in some non-U.S. jurisdictions. Any use of the Vanderloc  Online Products is at your own risk, and you must comply with all applicable laws, rules and regulations in doing so.  We may limit Vanderloc Online Products availability at any time, in whole or in part, to any person, geographic area  or jurisdiction that we choose. 
5. Products. The Vanderloc Online Products may make available listings, descriptions and images of goods or services or related coupons or discounts (collectively, “Products“), as well as references and links to Products. Such Products may be made available by Vanderloc or by third parties. The availability through the Vanderloc  Online Products of any listing, description or image of a third-party Product does not imply our endorsement of such  Product or affiliation with the provider of such Product. We make no representations as to the completeness,  accuracy or timeliness of such listings, descriptions or images (including any features, specifications and prices  contained therein). Such information and the availability of any Product (including the validity of any coupon or  discount) is subject to change at any time without notice. Certain weights, measures and similar descriptions are  approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of  Products, including the applicable colors, however the actual colors you see will depend on your computer system,  and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain  and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the  possession, use and sale of any Product. 
6. Transactions. We may make available the ability to purchase or otherwise obtain certain Products through the Vanderloc Online Products or through other sales channels such as telephone orders, mail orders or our physical stores (a “Transaction“). If you wish to make a Transaction, you may be asked to supply certain relevant  information, such as your credit card number and its expiration date, your billing address and your shipping  information (“Payment Information“). YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT TO  USE ANY CREDIT CARD THAT YOU SUBMIT IN CONNECTION WITH A TRANSACTION. By submitting such  information, you grant to us the right to provide such information to third parties for purposes of facilitating  Transactions. Verification of information may be required prior to the acknowledgment or completion of any  Transaction. You agree to pay all charges incurred by you or on your behalf through the Vanderloc Online  Products, at the prices in effect when such charges are incurred, including all shipping and handling charges. In  addition, you are responsible for any taxes applicable to your Transactions. While it is our practice to confirm orders  by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our  confirmation of an offer to sell a product or service. 

We and our third-party payment service providers may request and may receive from any of your payment card  issuers or any payment card network, updated payment card information, such as cancellation of any payment card  account, or updated payment card numbers or expiration dates. If such updated information is provided to us and/or  any of our third-party payment service providers, we may use that information to process any payment that you have  authorized us to charge to such payment card, including payment for any outstanding balances owed by you on any  purchase. By using the Vanderloc Online Products and accepting this Agreement, you hereby authorize Vanderloc and its third-party payment service providers to update your payment card information and charge your payment card  using any such updated payment card information. Your payment card issuer may allow you to opt out of providing  updated card information. For more information, please contact your payment card issuer. Restrictions. Vanderloc reserves the right, including without prior notice, to limit the available quantity of or  discontinue making available any Product; to impose conditions on the honoring of any coupon, discount or similar  promotion; to bar any user from making any Transaction; to cancel any Transaction even after it has been placed  on line through the Vanderloc Online Products, via customer service, in a Gallery, and/or in an Outlet, and to refuse  to provide any user with any Product. By making a Transaction, you represent that the applicable Products will be  used only in a lawful manner. You agree that you will not resell any products or services obtained through a  Transaction unless we have provided our express prior written consent for you to do so. 

Consent Agreement for Storing Payment Information. You agree that we may store your Payment Information  following your completion of a Transaction. We will only use Payment Information to finalize complete payment for  any Product purchased online though the Vanderloc Online Products, via customer service, in a Gallery, and/or in  an Outlet and/or to facilitate future Transactions you may initiate through the Vanderloc Online Products. You may  withdraw your consent permitting Vanderloc to store your Payment Information by adjusting your settings in “My  Account”. Any changes to the terms of this consent permitting Vanderloc to store your Payment Information will be  communicated to you as described in Section 1 of this Agreement. 

Refunds & Exchanges. Refunds and exchanges will be subject to Vanderloc’s applicable refund and exchange  policies. The refund and exchange policy for Transactions made through www.vanderloc.com is available on the  Return tab, located on the Vanderloc ecommerce webpage. 

In the event that you have received a refund, an exchange and/or a temporary replacement Product for Product  purchased through an Vanderloc Site, via customer service and/or in a Gallery, and you have not returned that  Product and/or the temporary replacement Product to us within ten (10) business days after you have received a  

refund, or you received a refund that was greater than the amount you paid, then you agree that we can hold and 

not process any pending and/or any future orders from you until we have received the Product or full payment from  you. You also agree that if a Product for which you received a refund or exchange, or a temporary replacement  Product is not returned to us within ten (10) business days after you are issued a refund, then we may utilize your  current or future Payment Information to re-charge you for that Product at any time. 

Shipping. Vanderloc offers shipping services subject to Vanderloc’s applicable shipping policies. The shipping  policy for Transactions made through www.vanderloc.com. 

Trade Customers; Contract Customers. If you are a trade customer as determined by Vanderloc, then, in addition to  this Agreement, the Trade Terms & Conditions will apply to you and your Transactions as a trade customer; such  additional terms and conditions are generally made available in connection with the registration process for trade  customers. If you are a contract customer as determined by Vanderloc, then, in addition to this Agreement, the  Contract Terms & Conditions will apply to you and your Transactions as a contract customer; such additional terms  and conditions are generally made available in connection with the registration process for contract customers. To the extent of any conflict between the terms and conditions of this Agreement and those of the Trade Terms &  Conditions or the Contract Terms & Conditions, those of the Trade Terms & Conditions and the Contract Terms &  Conditions will govern. 

7. Gift Registries. We may make a gift registry service available to you through the Vanderloc Online Products. Any gift registry that you create with us (a “Gift Registry“) must be for an event involving you or someone who has authorized you to create a Gift Registry on his or her behalf. If a user makes a Transaction using a Gift Registry, we  will attempt to update such Gift Registry promptly to reflect such purchases, although we cannot guarantee that we  will always be able to do so. We will attempt to keep a Gift Registry accessible for two (2) years after the date of the  applicable event, although this time period is subject to change without notice in our discretion. 
8. Registration; User Names and Passwords. You may need to register to use all or part of any Vanderloc Online Products. We may reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept  confidential; you, and not Vanderloc, are responsible for any use or misuse of your user name or password, and  you must promptly notify us of any confidentiality breach or unauthorized use of your user name, password or  account for any Vanderloc Online Products. 
9. Rules of Conduct. In connection with the Vanderloc Online Products, you must not:

• Post, transmit or otherwise make available through or in connection with the Vanderloc Online Products any  materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise  fail to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c)  obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark,  trade secret, right of publicity or privacy or any other proprietary right, without the express prior written  consent of the applicable owner. 
• Post, transmit or otherwise make available through or in connection with the Vanderloc Online Products any  virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is  potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of,  any hardware, software or equipment. 
• Use the Vanderloc Online Products for any purpose that is fraudulent or otherwise tortious or unlawful. • Harvest or collect information about users of the Vanderloc Online Products. 
• Interfere with or disrupt the operation of the Vanderloc Online Products or the servers or networks used to  make the Vanderloc Online Products available, including by hacking or defacing any portion of the  Vanderloc Online Products, or violate any requirement, procedure or policy of such servers or networks. 
• Restrict or inhibit any other person from using the Vanderloc Online Products. 

• Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute  or otherwise exploit any portion of (or any use of) the Vanderloc Online Products except as expressly  authorized herein, without Vanderloc’s express prior written consent.

• Reverse engineer, decompile or disassemble any portion of the Vanderloc Online Products, except where  such restriction is expressly prohibited by applicable law. 
• Remove any copyright, trademark or other proprietary rights notice from the Vanderloc Online Products. 
• Frame or mirror any portion of the Vanderloc Online Products, or otherwise incorporate any portion of the  Vanderloc Online Products into any product or service, without Vanderloc’s express prior written consent. 
• Systematically download and store content of the Vanderloc Online Products. 
• Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index,  “scrape”, “data mine” or otherwise gather content from Vanderloc Online Products or reproduce or  circumvent the navigational structure or presentation of the Vanderloc Online Products, without  Vanderloc’s express prior written consent. Notwithstanding the foregoing, and subject to compliance with  any instructions posted in the robots.txt file located in the Sites’ root directories, Vanderloc grants to the  operators of public search engines permission to use spiders to copy materials from the Sites for the sole  purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such  materials, but not caches or archives of such materials. Vanderloc reserves the right to revoke such  permission either generally or in specific cases, at any time and without notice. 

You are responsible for obtaining, maintaining and paying for all hardware and all telecommunications and other  services needed to use the Vanderloc Online Products. 

10. Limited License. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Vanderloc to use the Sites, you may view one (1) copy of any portion of the Sites to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use. The Apps are licensed (not  sold) to end users. Subject to your compliance with this Agreement, and solely for so long as you are permitted by  Vanderloc to use the Apps, we hereby permit you, on a limited, non-exclusive, revocable, non-transferable, non sublicensable basis, to install and use the Apps on a mobile device that you own or control. 11. Vanderloc’s Proprietary Rights. We and our suppliers own the Sites and Apps, which are protected by  proprietary rights and laws. If you fail to comply with any of the terms or conditions of this Agreement, you must  immediately cease using the Apps and remove (that is, uninstall and delete) the Apps from your mobile device. Our  trade names, trademarks and service marks, among others, include Vanderloc, and any associated logos. All trade  names, trademarks, service marks and logos on the Vanderloc Online Products not owned by us are the property of  their respective owners. You may not use our trade names, trademarks, service marks or logos in connection with  any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the  Vanderloc Online Products should be construed as granting any right to use any trade names, trademarks, service  marks or logos without the express prior written consent of the owner. 
11. Third Party Materials; Links. Certain functionality of the Vanderloc Online Products may make available access to materials made available by third parties (“Third Party Materials“), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to  access, route and transmit to you the applicable Third Party Materials. We neither control nor endorse, nor are we  responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness or safety of  Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other  things, be inaccurate, misleading or deceptive. Nothing in this Agreement shall be deemed to be a representation or  warranty by Vanderloc with respect to any Third Party Materials. We have no obligation to monitor Third Party  Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Vanderloc  Online Products at any time. In addition, the availability of any Third Party Materials through the Vanderloc Online  Products does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor  does such availability create any legal relationship between you and any such provider. 

YOUR USE OF THIRD PARTY MATERIALS IS AT YOUR OWN RISK AND IS SUBJECT TO ANY ADDITIONAL  TERMS, CONDITIONS AND POLICIES APPLICABLE TO SUCH THIRD PARTY MATERIALS (SUCH AS TERMS  OF SERVICE OR PRIVACY POLICIES OF THE PROVIDERS OF SUCH THIRD PARTY MATERIALS). 

13. Promotions. Any sweepstakes, contests, raffles, surveys, games or similar promotions (collectively,  “Promotions“) made available through the Vanderloc Online Products may be governed by rules that are separate  from this Agreement. If you participate in any Promotions, please review the applicable rules as well as our Privacy  Policy. If the rules for a Promotion conflict with this Agreement, the Promotion rules will govern. 14. DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: (A)  THE VANDERLOC

ONLINE PRODUCTS AND ANY PRODUCTS AND THIRD PARTY MATERIALS ARE MADE  AVAILABLE TO YOU “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR 

STATUTORY; AND (B) VANDERLOC DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE VANDERLOC  ONLINE PRODUCTS ONLINE PROPERTIES AND ANY PRODUCTS AND THIRD PARTY MATERIALS TO THE  FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INCLUDING THE WARRANTIES OF  MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE. THE  PRODUCTS ARE NOT DESIGNED FOR COMMERCIAL USE (SUCH AS USE IN HOTELS, RESTAURANTS OR  ANY OTHER PLACE WHERE THE PUBLIC MAY USE A PRODUCT OUTSIDE OF A PRIVATE RESIDENTIAL  SETTING), AND, WITHOUT LIMITING ANY OTHER DISCLAIMER HEREIN, TO THE FULLEST EXTENT  PERMITTED UNDER APPLICABLE LAW, WE DISCLAIM ALL LIABILITY FOR ANY DAMAGES ARISING FROM  SUCH COMMERCIAL USE. THIS SECTION 14 DOES NOT AFFECT ANY EXPRESS WARRANTIES THAT WE  MAY PROVIDE DIRECTLY TO YOU IN WRITING WITH RESPECT TO PRODUCTS PURCHASED THROUGH  THE VANDERLOC ONLINE PRODUCTS. 

ALL DISCLAIMERS OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS AGREEMENT)  ARE MADE FOR THE BENEFIT OF BOTH VANDERLOC AND ITS AFFILIATES AND THEIR RESPECTIVE  SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, REPRESENTATIVES,  LICENSORS, SUPPLIERS AND SERVICE PROVIDERS (COLLECTIVELY, THE “AFFILIATED ENTITIES“). While we try to maintain the timeliness, integrity and security of the Vanderloc Online Products, we do not  guarantee that the Vanderloc Online Products are or will remain updated, complete, correct or secure, or that  access to the Vanderloc Online Products will be uninterrupted. The Vanderloc Online Products may include  inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make  unauthorized alterations to the Vanderloc Online Products. If you become aware of any such alteration, please  contact us by visiting our client services link on www. Vanderloc.com and providing a description of such alteration  and its location. 

15. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW: VANDERLOC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND, UNDER ANY CONTRACT, TORT (INCLUDING  NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY, INCLUDING DAMAGES FOR LOSS OF PROFITS,  USE OR DATA, LOSS OF OTHER INTANGIBLES, LOSS OF SECURITY OF INFORMATION TRANSMITTED VIA  THE VANDERLOC ONLINE PRODUCTS (INCLUDING UNAUTHORIZED INTERCEPTION BY THIRD PARTIES  OF SUCH INFORMATION), EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES OR  LOSSES. WITHOUT LIMITING THE FOREGOING, TO THE FULLEST EXTENT PERMITTED UNDER  APPLICABLE LAW: (A) VANDERLOC WILL NOT BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM  YOUR USE OF OR INABILITY TO USE THE VANDERLOC ONLINE PRODUCTS OR FROM ANY PRODUCTS  OR THIRD PARTY MATERIALS; (B) YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH  THE VANDERLOC ONLINE PRODUCTS OR ANY PRODUCTS OR THIRD PARTY MATERIALS IS TO STOP  USING THE VANDERLOC ONLINE PRODUCTS; AND (C) THE MAXIMUM AGGREGATE LIABILITY OF  VANDERLOC FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT  (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF: (1) THE TOTAL AMOUNT, IF  ANY, PAID BY YOU TO VANDERLOC TO USE THE VANDERLOC ONLINE PRODUCTS; AND (2) TEN U.S.  DOLLARS ($10). 

ALL LIMITATIONS OF LIABILITY OF ANY KIND (INCLUDING IN THIS SECTION AND ELSEWHERE IN THIS  AGREEMENT) ARE MADE FOR THE BENEFIT OF BOTH VANDERLOC AND THE AFFILIATED ENTITIES. 

Applicable law in states other than New Jersey may not allow for limitations on certain implied warranties, or  exclusions or limitations of certain damages; solely to the extent that such law applies to you, some or all of the  above disclaimers, exclusions or limitations may not apply to you, and you may have certain additional rights. 

16. Indemnity. To the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Vanderloc and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys’ fees) arising out of (a) your use of, or activities in connection with, any of the Vanderloc Online Products;  and (b) any violation or alleged violation of this Agreement by you. 
17. Termination. This Agreement is effective until terminated. Vanderloc may terminate or suspend your use of any or all of the Vanderloc Online Products at any time and without prior notice, including if Vanderloc believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Upon any such termination or  suspension, your right to use the Vanderloc Online Products will immediately cease, and Vanderloc may, without  liability to you or any third party, immediately deactivate or delete your user name, password and account(s), and all  associated materials, without any obligation to provide any further access to such materials. Sections 2 through 9  and 11 through 24 shall survive any expiration or termination of this Agreement. 
18. Governing Law; Arbitration. The terms of this Agreement are governed by the laws of the United States (including federal arbitration law) and the State of New York, U.S.A., without regard to its principles of conflicts of law, and regardless of your location. EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT,  ALL DISPUTES ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY ASPECT OF THE  RELATIONSHIP BETWEEN YOU AND VANDERLOC, WHETHER BASED IN CONTRACT, TORT, STATUTE,  FRAUD, MISREPRESENTATION OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL 

AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR  JURY AND YOU AGREE THAT VANDERLOC AND YOU ARE EACH WAIVING THE RIGHT TO TRIAL BY A  JURY. YOU AGREE THAT ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN  INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU AGREE  TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by the  American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The  Consumer Arbitration Rules are available online  

at https://www.adr.org/aaa/ShowProperty?nodeId=/UCM/ADRSTAGE2021425&revision=latestreleased. The  arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances,  unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in person appearances will be held at a location which is reasonably convenient to both parties with due consideration  of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such  determination should be made by the AAA or by the arbitrator. The arbitrator’s decision will follow the terms of this  Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent  injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to  provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be  confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this  Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law  allows, they can seek relief against us for you. 

19. Filtering. We hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available  

from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that  Vanderloc does not endorse any of the products or services listed on such site. 

20. Information or Complaints. If you have a question or complaint regarding any of the Vanderloc Online Products, please contact us by visiting our client services link on www. Vanderloc.com. You may also contact us by writing to Vanderloc, Attn: Customer Service, 529 W. Summit Ave – Suite 1C, Charlotte, North Carolina 28203, or  by calling us at 1.704.333.5324. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us.  21. Export Controls. You are responsible for complying with United States export controls and for any violation of  such controls, including any United States embargoes or other federal rules and regulations restricting exports. You  represent, warrant and covenant that you are not (a) located in, or a resident or a national of, any country subject to  a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a “terrorist  supporting” country; or (b) on any of the U.S. government lists of restricted end users. 
21. Miscellaneous. This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and Vanderloc. If any provision of this Agreement is found to be unlawful, void or for any reason unenforceable, that provision will be deemed  severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You  may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our  express prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this  Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a  waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is  for convenience only, and in no way defines or explains any section or provision. All terms defined in the singular  shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use  of the term “including” or variations thereof in this Agreement shall be construed as if followed by the phrase  “without limitation”. This Agreement, including any terms and conditions incorporated herein, is the entire  agreement between you and Vanderloc relating to the subject matter hereof, and supersedes any and all prior or  contemporaneous written or oral agreements or understandings between you and Vanderloc relating to such  subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the  Vanderloc Online Products or by email (including in each case via links), or by regular mail. Without limitation, a  printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or  administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same  conditions as other business documents and records originally generated and maintained in printed form.  Vanderloc will not be responsible for any failure to fulfill any obligation due to any cause beyond its control. 23. Apple-Specific Terms. In addition to your agreement with the foregoing terms and conditions, and  notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any  version of the Apps that are compatible with the iOS operating system of Apple Inc. (“Apple“). Apple is not a party  to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the  Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other  support services for the Apps and shall not be responsible for any other claims, losses, liabilities, damages, costs or  expenses with respect to the Apps, including any third-party product liability claims, claims that the App fails to  conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar 

legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the  use of the Apps, including those pertaining to intellectual property rights, must be directed to Vanderloc in  accordance with the “Information or Complaints” section above. The license you have been granted herein is  limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating  system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s App  Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you  when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party  beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have  the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party  beneficiary thereof; notwithstanding the foregoing, Vanderloc’s right to enter into, rescind or terminate any variation,  waiver or settlement under this Agreement is not subject to the consent of any third party.