Last Updated: July 28th, 2023
This Agreement is between you and Vanderloc ("we") concerning your use of (including any access to) the websites currently located at https://vanderloc.com, along with any other websites that we own and control and which contain a link to this Agreement. Together with any materials and services available therein, and successor site(s) thereto, these are referred to as the "Sites". The Sites and Apps are collectively referred to in this Agreement as the "Vanderloc Online Products".
This Agreement hereby incorporates by this reference any additional terms and conditions posted by Vanderloc through Vanderloc Online Products, or otherwise made available to you by Vanderloc. Your use of the Vanderloc Online Products is governed by this Agreement regardless of how you access the Vanderloc Online Products, including through the Internet, Wireless Access Protocol (commonly referred to as "WAP"), a mobile network, or otherwise.
By using the Vanderloc online products, you affirm that you are of legal age to enter into this agreement. If you are using the Vanderloc online products on behalf of a company or other organization, then you are entering into this agreement on behalf of yourself and such organization. You represent that you have the legal authority to bind such organization to this agreement.
This agreement contains a mandatory arbitration provision that, as further set forth in the "Indemnity" section below, requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or any other court proceedings, or class actions of any kind.
- Changes. We may change this Agreement by notifying you of such changes by any reasonable means, including by posting a revised Agreement through the Vanderloc Online Products. Any such changes will become effective on the "Last Updated" date indicated above and such changes will not apply to any dispute between you and us arising prior to such date on which the revised Agreement incorporating such changes became effective, or otherwise notified you of such changes.
- Jurisdictional Issues. The Vanderloc Online Products are controlled or operated (or both) from the United States, and are not intended to subject Vanderloc to any non-U.S. jurisdiction or law...
- Products. The Vanderloc Online Products may make available listings, descriptions and images of goods or services or related coupons or discounts (collectively, "Products"), as well as references and links to Products...
- Transactions. We may make available the ability to purchase or otherwise obtain certain Products through the Vanderloc Online Products or through other sales channels such as telephone orders, mail orders or our physical stores (a "Transaction")...
Your use of the Vanderloc Online Products following any changes to this Agreement will constitute your acceptance of such changes. The "Last Updated" legend above indicates when this Agreement was last changed. We may, at any time and without liability, modify or discontinue all or part of the Vanderloc Online Products (including access via any third-party links); charge, modify or waive any fees required to use the Vanderloc Online Products; or offer opportunities to some or all users.
We and our third-party payment service providers may request and receive from any of your payment card issuers or any payment card network, updated payment card information, such as cancellation of any payment card account, or updated payment card numbers or expiration dates. If such updated information is provided to us and/or any of our third-party payment service providers, we may use that information to process any payment that you have authorized us to charge to such payment card, including payment for any outstanding balances owed by you on any purchase. By using the Vanderloc Online Products and accepting this Agreement, you hereby authorize Vanderloc and its third-party payment service providers to update your payment card information and charge your payment card using any such updated payment card information. Your payment card issuer may allow you to opt out of providing updated card information. For more information, please contact your payment card issuer.
Vanderloc reserves the right, without prior notice, to limit the available quantity of or discontinue making available any Product; to impose conditions on the honoring of any coupon, discount or similar promotion; to bar any user from making any Transaction; to cancel any Transaction even after it has been placed online through the Vanderloc Online Products, via customer service, in a Gallery, and/or in an Outlet, and to refuse to provide any user with any Product. By making a Transaction, you represent that the applicable Products will be used only in a lawful manner. You agree that you will not resell any products or services obtained through a Transaction unless we have provided our express prior written consent for you to do so.
Consent Agreement for Storing Payment Information
You agree that we may store your Payment Information following your completion of a Transaction. We will only use Payment Information to finalize complete payment for any Product purchased online through the Vanderloc Online Products, via customer service, in a Gallery, and/or in an Outlet and/or to facilitate future Transactions you may initiate through the Vanderloc Online Products. You may withdraw your consent permitting Vanderloc to store your Payment Information by adjusting your settings in "My Account". Any changes to the terms of this consent permitting Vanderloc to store your Payment Information will be communicated to you as described in Section 1 of this Agreement.
Refunds & Exchanges
Refunds and exchanges will be subject to Vanderloc's applicable refund and exchange policies. The refund and exchange policy for Transactions made through www.vanderloc.com is available on the Return tab, located on the Vanderloc ecommerce webpage.
In the event that you have received a refund, an exchange and/or a temporary replacement Product for Product purchased through a Vanderloc Site, via customer service and/or in a Gallery, and you have not returned that Product and/or the temporary replacement Product to us within ten (10) business days after you have received a refund, or you received a refund that was greater than the amount you paid, then you agree that we can hold and not process any pending and/or any future orders from you until we have received the Product or full payment from you.
You also agree that if a Product for which you received a refund or exchange, or a temporary replacement Product, is not returned to us within ten (10) business days after you are issued a refund, then we may utilize your current or future Payment Information to re-charge you for that Product at any time.
Vanderloc offers shipping services subject to Vanderloc's applicable shipping policies. The shipping policy for Transactions made through www.vanderloc.com is provided on the website.
Trade Customers & Contract Customers
If you are a trade customer as determined by Vanderloc, then, in addition to this Agreement, the Trade Terms & Conditions will apply to you and your Transactions as a trade customer; such additional terms and conditions are generally made available in connection with the registration process for trade customers. If you are a contract customer as determined by Vanderloc, then, in addition to this Agreement, the Contract Terms & Conditions will apply to you and your Transactions as a contract customer; such additional terms and conditions are generally made available in connection with the registration process for contract customers. To the extent of any conflict between the terms and conditions of this Agreement and those of the Trade Terms & Conditions or the Contract Terms & Conditions, those of the Trade Terms & Conditions and the Contract Terms & Conditions will govern.
We may make a gift registry service available to you through the Vanderloc Online Products. Any gift registry that you create with us (a "Gift Registry") must be for an event involving you or someone who has authorized you to create a Gift Registry on his or her behalf. If a user makes a Transaction using a Gift Registry, we will attempt to update such Gift Registry promptly to reflect such purchases, although we cannot guarantee that we will always be able to do so. We will attempt to keep a Gift Registry accessible for two (2) years after the date of the applicable event, although this time period is subject to change without notice in our discretion.
Registration, Usernames, and Password
You may need to register to use all or part of any Vanderloc Online Products. We may reject, or require that you change, any user name, password or other information that you provide to us in registering. Your user name and password are for your personal use only and should be kept confidential; you, and not Vanderloc, are responsible for any use or misuse of your user name or password, and you must promptly notify us of any confidentiality breach or unauthorized use of your user name, password or account for any Vanderloc Online Products.
Rules of Conduct
In connection with the Vanderloc Online Products, you must not:
- Post, transmit or otherwise make available through or in connection with the Vanderloc Online Products any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating, or otherwise fail to respect the rights and dignity of others; (b) defamatory, libelous, fraudulent or otherwise tortious; (c) obscene, indecent, pornographic or otherwise objectionable; or (d) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right, without the express prior written consent of the applicable owner.
- Post, transmit or otherwise make available through or in connection with the Vanderloc Online Products any virus, worm, Trojan horse, Easter egg, time bomb, spyware or other computer code, file or program that is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software or equipment.
- Use the Vanderloc Online Products for any purpose that is fraudulent or otherwise tortious or unlawful. Harvest or collect information about users of the Vanderloc Online Products.
- Interfere with or disrupt the operation of the Vanderloc Online Products or the servers or networks used to make the Vanderloc Online Products available, including by hacking or defacing any portion of the Vanderloc Online Products, or violate any requirement, procedure or policy of such servers or networks.
- Restrict or inhibit any other person from using the Vanderloc Online Products.
- Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute or otherwise exploit any portion of (or any use of) the Vanderloc Online Products except as expressly authorized herein, without Vanderloc's express prior written consent.
- Reverse engineer, decompile or disassemble any portion of the Vanderloc Online Products, except where such restriction is expressly prohibited by applicable law.
- Remove any copyright, trademark or other proprietary rights notice from the Vanderloc Online Products.
- Frame or mirror any portion of the Vanderloc Online Products, or otherwise incorporate any portion of the Vanderloc Online Products into any product or service, without Vanderloc's express prior written consent.
- Systematically download and store content of the Vanderloc Online Products.
- Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape", "data mine" or otherwise gather content from Vanderloc Online Products or reproduce or circumvent the navigational structure or presentation of the Vanderloc Online Products, without Vanderloc's express prior written consent. Notwithstanding the foregoing, and subject to compliance with any instructions posted in the robots.txt file located in the Sites' root directories, Vanderloc grants to the operators of public search engines permission to use spiders to copy materials from the Sites for the sole purpose of (and solely to the extent necessary for) creating publicly available, searchable indices of such materials, but not caches or archives of such materials. Vanderloc reserves the right to revoke such permission either generally or in specific cases, at any time and without notice.
You are responsible for obtaining, maintaining and paying for all hardware and all telecommunications and other services needed to use the Vanderloc Online Products.
Subject to your compliance with this Agreement, and solely for so long as you are permitted by Vanderloc to use the Sites, you may view one (1) copy of any portion of the Sites to which we provide you access hereunder, on any single device, solely for your personal, non-commercial use. The Apps are licensed (not sold) to end users. Subject to your compliance with this Agreement, and solely for so long as you are permitted by Vanderloc to use the Apps, we hereby permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the Apps on a mobile device that you own or control.
Vanderloc's Proprietary Rights
We and our suppliers own the Sites and Apps, which are protected by proprietary rights and laws. If you fail to comply with any of the terms or conditions of this Agreement, you must immediately cease using the Apps and remove (that is, uninstall and delete) the Apps from your mobile device. Our trade names, trademarks, and service marks, among others, include Vanderloc, and any associated logos. All trade names, trademarks, service marks, and logos on the Vanderloc Online Products not owned by us are the property of their respective owners. You may not use our trade names, trademarks, service marks, or logos in connection with any product or service that is not ours, or in any manner that is likely to cause confusion. Nothing contained on the Vanderloc Online Products should be construed as granting any right to use any trade names, trademarks, service marks, or logos without the express prior written consent of the owner.
Third-Party Materials & Links
Certain functionality of the Vanderloc Online Products may make available access to materials made available by third parties ("Third Party Materials"), or allow for the routing or transmission of such Third Party Materials, including via links. By using such functionality, you are directing us to access, route, and transmit to you the applicable Third Party Materials. We neither control nor endorse, nor are we responsible for, any Third Party Materials, including the accuracy, integrity, quality, legality, usefulness, or safety of Third Party Materials, or any intellectual property rights therein. Certain Third Party Materials may, among other things, be inaccurate, misleading, or deceptive. Nothing in this Agreement shall be deemed to be a representation or warranty by Vanderloc with respect to any Third Party Materials. We have no obligation to monitor Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or part) through the Vanderloc Online Products at any time. In addition, the availability of any Third Party Materials through the Vanderloc Online Products does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider.
Your use of third-party materials is at your own risk and is subject to any additional terms, conditions, and policies applicable to such third-party materials (such as terms of service or privacy policies of the providers of such third-party materials).
Disclaimer of Warranties
To the fullest extent permitted under applicable law: (A) The Vanderloc Online Products and any products and third-party materials are made available to you "as is" without any warranties of any kind, whether express, implied, or statutory; and (B) Vanderloc disclaims all warranties with respect to the Vanderloc Online Products, online properties, and any products and third-party materials to the fullest extent permissible under applicable law, including the warranties of merchantability, fitness for a particular purpose, non-infringement, and title. The products are not designed for commercial use (such as use in hotels, restaurants, or any other place where the public may use a product outside of a private residential setting), and, without limiting any other disclaimer herein, to the fullest extent permitted under applicable law, we disclaim all liability for any damages arising from such commercial use. This Section 14 does not affect any express warranties that we may provide directly to you in writing with respect to products purchased through the Vanderloc Online Products.
All disclaimers of any kind (including in this Section and elsewhere in this Agreement) are made for the benefit of both Vanderloc and its affiliates and their respective shareholders, directors, officers, employees, affiliates, agents, representatives, licensors, suppliers, and service providers (collectively, the "Affiliated Entities"). While we try to maintain the timeliness, integrity, and security of the Vanderloc Online Products, we do not guarantee that the Vanderloc Online Products are or will remain updated, complete, correct, or secure, or that access to the Vanderloc Online Products will be uninterrupted. The Vanderloc Online Products may include inaccuracies, errors, and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the Vanderloc Online Products. If you become aware of any such alteration, please contact us by visiting our client services link on www.Vanderloc.com and providing a description of such alteration and its location.
Limitation of Liability
To the fullest extent permitted under applicable law: Vanderloc will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, under any contract, tort (including negligence), strict liability, or other theory, including damages for loss of profits, use or data, loss of other intangibles, loss of security of information transmitted via the Vanderloc Online Products (including unauthorized interception by third parties of such information), even if advised in advance of the possibility of such damages or losses. Without limiting the foregoing, to the fullest extent permitted under applicable law: (A) Vanderloc will not be liable for damages of any kind resulting from your use of or inability to use the Vanderloc Online Products or from any products or third-party materials; (B) your sole and exclusive remedy for dissatisfaction with the Vanderloc Online Products or any products or third-party materials is to stop using the Vanderloc Online Products.
To the fullest extent permitted under applicable law, you agree to defend, indemnify and hold harmless Vanderloc and the Affiliated Entities from and against all claims, losses, costs and expenses (including attorneys' fees) arising out of (a) your use of, or activities in connection with, any of the Vanderloc Online Products; and (b) any violation or alleged violation of this Agreement by you.
And Binding Arbitration before a Neutral Arbitrator instead of in a Court by a Judge or Jury, and you agree that Vanderloc and you are each waiving the right to trial by a jury. You agree that any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted, and you agree to give up the ability to participate in a class action. The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, as amended by this Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/aaa/ShowProperty?nodeId=/UCM/ADRSTAGE2021425&revision=latestreleased. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The arbitrator's decision will follow the terms of this Agreement and will be final and binding. The arbitrator will have the authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.
We hereby notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that Vanderloc does not endorse any of the products or services listed on such a site.
Information or Complaints
If you have a question or complaint regarding any of the Vanderloc Online Products, please contact us by visiting our client services link on www.Vanderloc.com. You may also contact us by writing to Vanderloc, Attn: Customer Service, 529 W. Summit Ave – Suite 1C, Charlotte, North Carolina 28203, or by calling us at 1.704.333.5324. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us.
You are responsible for complying with United States export controls and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports. You represent, warrant, and covenant that you are not (a) located in, or a resident or a national of, any country subject to a U.S. government embargo or other restriction, or that has been designated by the U.S. government as a "terrorist-supporting" country; or (b) on any of the U.S. government lists of restricted end users.
This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and Vanderloc. If any provision of this Agreement is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from this Agreement and will not affect the validity and enforceability of any remaining provision. You may not assign, transfer, or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under this Agreement without restriction. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or section title contained herein is for convenience only and in no way defines or explains any section or provision. All terms defined in the singular shall have the same meanings when used in the plural, where appropriate and unless otherwise specified. Any use of the term "including" or variations thereof in this Agreement shall be construed as if followed by the phrase "without limitation." This Agreement, including any terms and conditions incorporated herein, is the entire agreement between you and Vanderloc relating to the subject matter hereof and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and Vanderloc relating to such subject matter. Notices to you (including notices of changes to this Agreement) may be made via posting to the Vanderloc Online Products or by email (including in each case via links), or by regular mail. Without limitation, a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Vanderloc will not be responsible for any failure to fulfill any obligation due to any cause beyond its control.
In addition to your agreement with the foregoing terms and conditions, and notwithstanding anything to the contrary herein, the following provisions apply with respect to your use of any version of the Apps that is compatible with the iOS operating system of Apple Inc. ("Apple"). Apple is not a party to this Agreement and does not own and is not responsible for the Apps. Apple is not providing any warranty for the Apps except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the Apps and shall not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to the Apps, including any third-party product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the Apps, including those pertaining to intellectual property rights, must be directed to Vanderloc in accordance with the "Information or Complaints" section above. The license you have been granted herein is limited to a non-transferable license to use the Apps on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Apps, such as your wireless data service agreement. Apple and Apple’s subsidiaries are third-party beneficiaries of this Agreement and, upon your acceptance of the terms and conditions of this Agreement, will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof; notwithstanding the foregoing, Vanderloc’s right to enter into, rescind or terminate any variation, waiver or settlement under this Agreement is not subject to the consent of any third party.
Non-Exclusive License to Trademarks
Dealer shall at all times be a non-exclusive dealer of Vanderloc Exclusive Products. Dealer acknowledges that any names listed here are the exclusive property of Vanderloc and that the use of the names by Dealer shall be allowed only in strict accordance with the Authorized Dealer Agreement.
- Vanderloc LLC
- Rift White Oak Vanity Collection
- Alexandra Vanity Collection
- Kiawah Vanity Collection
- LeCrieú Vanity Collection
- Gilded Vanity Collection
- Avalon Vanity Collection
- Ventura Vanity Collection
- Silestone Countertops