Return Policy for Custom-Made Vanities
At Vanderloc, we pride ourselves on delivering exceptional quality in every custom-made vanity we create. We understand that each piece is a significant investment for your home. Due to the personalized nature of our products, all vanities are made to order based on your specific choices and requirements. This custom approach means that we are unable to accept returns or offer exchanges unless the item arrives damaged or does not match the specifications of your order.
Damaged or Incorrect Items
In the rare event that your vanity arrives damaged or does not meet the agreed specifications, please contact us immediately. We are committed to ensuring your satisfaction and will work diligently to resolve any issues. Should you receive a damaged or incorrect item, we offer a straightforward process for handling your claim:
- Notification: Inform us within 48 hours of delivery about the issue, providing detailed photographs and a description of the damage or discrepancy.
- Review & Approval: Our team will review your claim and, upon approval, will arrange for a return, refund, or exchange, as appropriate.
- Return & Refund Processing: Once the item is returned to us, we will process your refund or exchange promptly. Refunds will be issued to the original payment method.
Accountability for Refunds
It is important to note that in cases where a refund, exchange, or temporary replacement is provided, the original product must be returned to us within ten (10) business days. Failure to return the product within this timeframe may result in the suspension of future orders and/or additional charges. We reserve the right to re-charge for the product using your provided payment information if the product is not returned as required.
We appreciate your understanding and adherence to our return policy, designed to ensure the highest quality service and satisfaction for all our clients. For further assistance or clarification, please feel free to contact our customer service team.