SHIPPING POLICY
UNLIMITED FURNITURE DELIVERY
At Vanderloc, we strive to deliver your purchase with excellent service, every time. You will be charged a flat rate based on your delivery area. For items shipped via UPS,
| U.S. UNLIMITED FURNITURE DELIVERY RATES | FLAT RATES FOR DELIVERIES |
| FEDEX Expedite (2–6 delivery) | varies |
| ALASKA / HAWAII varies based on FEDEX rates. | |
| INTERNATIONAL SHIPMENTS: CONTACT CLIENTSERVICES@VANDERLOC.COM |
PREPARING FOR FURNITURE DELIVERY
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please see our product specification on your product.
SCHEDULING YOUR DELIVERY
Once you are notified that item(s) are ready for delivery, we ask that you take receipt of them within 30 days. At the time of scheduling, please notify Vanderloc of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.
WHAT TO EXPECT ON DELIVERY DAY
Furniture items include delivery inside your home, where experienced white glove delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.
Items Requiring Professional Assembly & Installation.
Our delivery professionals are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment. To facilitate delivery, please clear the space where furniture or rugs will be placed prior to delivery.
An authorized individual over the age of 18 must be home during your scheduled delivery window to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, contact Vanderloc at clientservices@vanderloc.com for more information.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.
